IT Analyst II
Category: Information Technology
Location: Fremont, OH, United States
Date Posted:
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Description
Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.
We are currently searching for IT Analyst to join our team at our Fremont Plant in Location Fremont, Ohio.
Purpose/Scope:
The Plant IT Support Specialist plays a critical role in ensuring the smooth operation of IT systems and technologies within a manufacturing environment. This position provides technical support, resolves system issues, and collaborates with cross-functional teams to optimize production processes and maintain system uptime.
What you will do:
- Technical Support
- Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
- Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
- System Maintenance and Upgrades
- Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
- Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
- Monitor system performance and proactively address potential issues.
- Collaboration with Manufacturing Teams
- Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
- Collaborate with engineering and operations teams to implement and integrate new technologies.
- Provide training and guidance to manufacturing staff on IT tools and systems.
- Network and Security
- Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
- Monitor and maintain network connections between production systems and enterprise IT.
- Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
- Incident Management and Documentation
- Log and manage IT incidents and service requests using ticketing systems.
- Document solutions, system configurations, and troubleshooting procedures.
- Generate reports on IT support activities and system performance for management review.
- Compliance and Safety
- Ensure IT systems comply with industry regulations and company policies.
- Support initiatives to enhance safety through the use of technology in the manufacturing environment.
- Other Duties as Assigned
What you will gain as a part of the Auria Team:
- An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
- Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
- Parental Leave and Adoption and Surrogacy Benefits for salaried employees
- Tuition Reimbursement available for eligible employees to continue education
- Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
- Salary Continuation & Long Term Disability (LTD)
Preferred Education and Experience
Competencies:
- Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
- Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
- Adaptability in a fast-paced manufacturing environment.
- Proactive approach to system maintenance and improvement.
Experience
- 3+ years of IT support experience, preferably in a manufacturing or industrial environment
- Familiarity with manufacturing technologies, such as MES, PLCs, or SCADA systems are a plus
- Familiarity with ERP solutions such as QAD or PLEX
Education
- Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred
- Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.
Requirements
Travel:
- Ability to travel up to 10% of the time to North American Plants
Physical Requirements:
- Ability to work in front of a computer screen 8 hours or more per day
- Ability to move around on production floor as needed to complete job duties. This may involve the need to climb stairs or ladders
- Must be able to fully comply with all applicable safety requirements and policies
- Ability to work in noisy environment
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