IT Analyst

Description

• Technical Support
• Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
• Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
• Maintain and support shop floor systems, such as Manufacturing Execution Systems (MES), Programmable Logic Controllers (PLC), and SCADA systems.
• System Maintenance and Upgrades
• Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
• Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
• Monitor system performance and proactively address potential issues.
• Collaboration with Manufacturing Teams
• Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
• Collaborate with engineering and operations teams to implement and integrate new technologies.
• Provide training and guidance to manufacturing staff on IT tools and systems.
• Network and Security
• Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
• Monitor and maintain network connections between production systems and enterprise IT.
• Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Incident Management and Documentation
• Log and manage IT incidents and service requests using ticketing systems.
• Document solutions, system configurations, and troubleshooting procedures.
• Generate reports on IT support activities and system performance for management review.
• Compliance and Safety
• Ensure IT systems comply with industry regulations and company policies.
• Support initiatives to enhance safety through the use of technology in the manufacturing environment.
• Other duties as assigned

• Competencies:
• Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
• Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
• Adaptability in a fast-paced manufacturing environment.
• Proactive approach to system maintenance and improvement.
• Experience
• 3+ years of IT support experience, preferably in a manufacturing or industrial environment
• Familiarity with manufacturing technologies, such as MES, PLCs, or SCADA systems are a plus
• Familiarity with ERP solutions such as QAD or PLEX
• Education
• Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

• Travel:
  • Ability to travel up to 10% of the time to North American Plants
• Physical Requirements:
  • Ability to work in front of a computer screen 8 hours or more per day
  • Ability to move around on production floor as needed to complete job duties. This may involve the need to climb stairs or ladders
  • Must be able to fully comply with all applicable safety requirements and policies
  • Ability to work in noisy environment