en
Join our Talent Network
Skip to main content
Back to Search Results
Previous Opportunity Next Opportunity

IT SUPPORT SPECIALIST

Category: Information Technology
Location: Querétaro, Bernardo Quintana, Mexico
Date Posted:

Share:
Save Job Saved

Description

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.
 
We are currently searching for IT SUPPORT SPECIALIST to join our team in Mexico. This role will be responsible for:
                            
Main Function / Purpose of Job
  • Engaged in implementation of the Group and Regional IT Support strategy.
  • Follow Auria’s policies and procedures to maintain a high-quality level of work.
  • Responsible for first level support remotely/on-site.
  • Flexible time
  • When required off-hours support.
 
Principle Accountabilities
  • To ensure full commitment to Auria policy, Legal and customer requirements, support for training, communications, Environmental & health, and safety, housekeeping and personal discipline.
 
Scope of Job
  • Helpdesk
    • Assign tickets to appropriate categories.
    • First level support for the end users.
    • When requires, escalate the unresolved tickets to proper team.
    • Implement security as per workflows.
    • Analyse appropriate approvals for workflows before implementing.
    • Develop, prepare, document, and monitor projects that are assigned to the group.
    • Follow established processes.

  • Audit
  • Provide appropriate audit security evidence as and when requested.
  • Work with another team to gather the evidence for audit requirements.
  • Provide and document any gaps in the process, if any.
  • Compliance
  • Monitor/Manage Asset Management
  • Monitor/Manage software and miscellaneous licences.
  • Information Security
    • Prepare scheduled and ad hoc Information security reports for the management.
    • Follow up with external vendor to make sure tickets are resolved in time and documented properly.
  • Other
    • Be able and available to cover other IT professionals due to absence within skillset.
    • Contacts- interface with (internal / external) all customers and suppliers at all levels.
 
Preferred Education & Experiences
  • Educational Qualifications – Certificate/Degree Level in IT
  • Experience – preferred 1 year in IT Helpdesk/Support
  • Ability to work remotely with minimal supervision.
  • Ability to work with offshore employees and other users.
  • Good technical and analytical skills.
  • Good communicator in English
 
What you will gain as a part of the Auria Team:
  • Competitive salary
  • Benefits and perks above the law
  • Professional developments
  • Healthy work environment
Share:
Apply Now