Information Technology Analyst II
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Category: Information Technology
Location: St Clair, MI, United States
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Description
SUMMARY: The Plant Information Technology IT Specialist assists the Plant in IT matters, including:
- Understanding and Use of AURIA Corporate policies for users of computers, networks, and programs.
- Set-Up and support of Office and Plant Floor PCs and related Application Programs.
- The operation, set-up, and configuration of bar code scanners and hand-held devices.
- Configuring, Deploying, and Supporting Label Printers
- Documentation of shop floor information technology applications and installations.
- Support of office staff applications related to Microsoft Office, e-mail, projection systems, and data entry systems.
- Support of shop floor applications related to machine and process control software
- Participation in and support of Materials projects related to ERP and EDI compliance.
- Participation in and support of production-driven projects related to increased use of technology on the shop floor.
- Backup critical systems and maintain spare equipment.
- Manage yearly renewals of support contracts for hardware and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Helps corporate IT to set up, train, and support users on desktop or laptop systems, including installation and configuration of standard applications via our desktop management software.
- Understands and follows AURIA and Industry-accepted best practices for application, installation, set-up, training, and ongoing support to users of PC-based hardware, networking, and software applications.
- Understands the basic application, installation, and support of wireless barcoding programs, including links to various to-be-implemented systems for capturing and using barcoded information.
- Works closely with Materials, Manufacturing, Quality, Continual Improvement, Safety, Human Resources, Maintenance, and Finance to link various applications to all functions as necessary.
- Helps to set-up, train, support, and continuously improve the understanding, use, and application of new software to enhance both hourly and salary productivity.
- Setup, maintain, and troubleshoot site infrastructure, including servers, switches, and access points. Schedule regular backups and verify backups integrity quarterly.
- Troubleshoots existing PC-based applications and provides necessary fixes and retraining, if necessary, to get at root causes of problems. Documents PC applications with users for follow-up and support.
- Ensure Sarbanes Oxley (SOX) and CSOX IT policies, as well as other IT and company policies, are followed.
- Keeps track of software licenses for applications such as the Microsoft Office Suite, Windows Server, SQL Server, and others, and procures the necessary licenses as necessary to ensure compliance.
- Monitors the Help Desk Queue and takes ownership of tickets assigned promptly and works to resolve as quickly as possible while providing superior customer service.
- Supports plant launches as it relates to the associated technology.
- Tracks and manages IT assets (hardware & software) throughout their life cycle, and plans for and executes upgrades and replacements regularly to ensure support is available from the manufacturers.
- Plans and implements security measures to protect systems from cyberattacks or other vulnerabilities.
- Prepares the IT budget and procures hardware, software, and support contracts.
- Supports global IT projects and initiatives, including communicating effectively with corporate IT.
Job Requirements :
QUALIFICATION REQUIREMENTS: Must be able to perform PC-based hardware, software, and networking duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
EDUCATION and EXPERIENCE:
Technical knowledge of Information Technology (IT) subjects, including a basic understanding of Personal Computer (PC) Hardware, MS Office applications including Word, PowerPoint, Excel, and Outlook. Experience with LAN Infrastructure, VMware ESXi, Microsoft servers, printers, copiers, phone & voicemail systems, and server backup software are preferred. Associate Degree or higher in an IT field is also preferred.
MANUFACTURING PROCESS SKILLS:
- Work with the shop floor, supervision, and engineering personnel on PC-based Information Technology to support existing or new processes.
- Understand basic Manufacturing Process Flow concepts for First-In and First-Out (FIFO), Quality Control of Processes, Forge and Machine Operations and Shop Floor Communications, and Just In Time Manufacturing processes.
- Communicate effectively with all levels of the manufacturing organization, including hourly users on the shop floor, supervisors, and management.
PHYSICAL DEMANDS: The physical demands of the position are those that must be met by an employee to perform the functions of the plant IT support job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally while performing the duties of this job, the employee is required to:
Occasionally while performing the duties of this job, the employee is required to:
- Stand, walk, sit, use hands to handle, or feel objects, tools, or controls.
- Reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear.
- Occasionally lift and move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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